Refund policy
Return and refund policy
Last updated: March 2026
At Tyldorn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.
Returns & Refunds
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- In the original packaging
How to Request a Refund
- Contact us at support@tyldorn.com within 30 days of receiving your order
- Include your order number and reason for return
- Our team will respond within 2 business days with return instructions
- Ship the item back using a tracked service — we recommend keeping proof of postage
- Once we receive and inspect the item, we will process your refund within 5–10 business days
Refund Processing
Approved refunds will be returned to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card provider.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or item, please return your original purchase for a refund and place a new order.
Non-Refundable Items
The following items are not eligible for return or refund:
- Items marked as final sale
- Gift cards
- Items that have been worn, washed, or altered
- Items returned after the 30-day window
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@tyldorn.com with photos of the issue. We will resolve this at no additional cost to you.